Over the years, criminal activities have gotten more sophisticated. Hotels in different parts of the world have decided to keep up. They used hotel security technologies to take their surveillance, crime prevention, data security, and emergency response to a whole new level.
The following are just three of the noteworthy hotel security technologies that are showing great potential and gaining popularity among top-rated hotels:
Hotel keycards, which can easily be lost or stolen, are now being replaced by wearable technology (wristbands and smartwatches) and smartphones.
How exactly do they work?
The wristband-type wearable technology enables hotel guests to do a multitude of tasks with just a wave of the wrist.
Well, let’s start with a guest’s journey from the airport. With wearable technology, the guest is able to book his transportation to the hotel and select which restaurant to go to for his next meal. He is also able to check in without assistance by waving his wrist at a kiosk. The wristband completely replaces a keycard and allows him to enter his room with no fuss. Later that day, the same gadget allowed him to order a drink at the bar and pay for it.
The smartwatch type is a cross between the wristband and the smartphone app. The watch links with the guest’s smartphone and enables him to access his messages and apps on its touchscreen. A hotel app enables the smartwatch to function as a room key without bringing out your phone.
This technology is able to verify a guest’s identity by accessing his Facebook and Twitter profile to validate photo and other details.
The Ushuaia Ibiza Beach Hotel and Hard Rock Hotel, both in the island of Ibiza already use this wristband technology which they call Very Important Bracelets or VIBs. It can also be found in Disneyland where they use MagicBands that connect to their MyMagic+ system. While smartwatches are now available at the Starwood Hotels and Resorts.
Smart lock technology uses Bluetooth to connect to a smartphone application which allows guests to unlock their hotel room doors from their phone. With the app, a guest can also check in and access room details.
Examples of this technology already used in hotels and private homes are SPG Keyless Program and the Kwikset Kivo Bluetooth Deadbolt. Starwood Hotels and Resorts pioneered the use of this technology while other hotels all over the world, including Hilton, are now planning to follow suit.
While these technologies prove to be convenient for guests, it reduces the guests’ face-to-face interaction with hotel staff which is often used to identify possible red flags.
Here’s a video to show you how SPG Keyless Mobile Check-in works:
Advanced video technology lets hotels share real-time footages of their premises to local authorities so the responders will the valuable information about the site and the overall situation even before they get to the scene.
Intelligent video and analytics will allow you to detect and recognize specific items and motions in your present and past video recordings like the way you would search on Google. Just imagine how much time you will save in looking for specific threats, objects (e.g. black duffel bag), color, a particular plate number from a row of vehicles, or movement (e.g. running) from hours and hours of video recordings you’ve collected.
Some technologies use deep learning algorithms to detect and recognize faces. This can be very useful when tracking people (e.g. VIPs) in the hotel or identifying culprits.
Cloud computing allows hotels to host their systems from a cloud server that they can access online. This means hotels are able to operate their management system without having to invest in expensive IT infrastructure.
Cloud-based systems help hotel owners and operators save money, time, and effort by not having to spend on and train for the maintenance and operation of complex and highly technical on-premise systems.
How does cloud computing enhance hotels’ level of security? Data stored on cloud-based servers are regularly backed up, are easier to recover, and are not affected if a local computer network crashes. These servers are also powerful, encrypted, and firewall-protected. Having hotel management data organized in a system readily accessible online makes sharing of relevant information with first responders quicker and more efficient.
These technologies not only boost your hotel security. They also streamline certain processes and lets you provide better, more efficient services to your guests. However, acquiring such technologies can be costly. It is best to consult with a security professional and decide based on your unique security needs.
Our security experts at Prosek Security can easily guide your hotel management in deciding which security technologies to acquire. Our years of knowledge and experience working with the hospitality industry makes us highly-qualified to assess your current security system and identify areas that current technologies can help improve. Contact us now to schedule a consultation session with our team.