The security of your hotel guests, without question, is one of your top priorities. But have you been paying enough attention to your hotel staff safety?
Your employees are under constant exposure to risk – from air-borne pathogens, physical injuries to violence because of heated confrontations with irate guests. Not having adequate security measures to protect your staff may cripple your operations. Incidents could also lead to horrible reviews and a bad image for the company.
What security features do you already have in place? Here are 12 strategies you can add to enhance the level of your hotel staff safety.
Your security plan should contain the steps your staff needs to take when confronted with emergency situations and other threats that your establishment could encounter. All employees should be familiar with the provisions of the plan and be equipped with the knowledge and skills necessary to be able to respond to emergency situations appropriately. They should also be aware when cases need to be reported to their superiors or to the proper authorities.
When your employees are well-oriented on what to do, how to do their tasks properly, and the risks they’ll face on a daily basis, they’ll be able to prevent injuries and other work-related accidents better. Orientation should also include a discussion of the security plan, spotting suspicious or abnormal behaviour, and dealing with diverse personalities.
Ask for valid proof of identification before giving any guest access to a room or when claiming items like baggage or vehicle from the valet. Your staff should also know the people who have regular access to certain hotel facilities by face or by name. These people can be colleagues or third-party contractors. Wearing uniforms and ID cards help make this task easier.
Policies that aim to protect your staff like anti-sexual harassment policies should be in place and must be updated regularly. It should be clear to your employees what these policies are for and what actions to take if any of the provisions of the policies is violated.
Security cameras and fire, smoke, and burglar alarms are some of the most common security equipment you need to invest in. Some hotels equip their staff with a GPS-enabled handheld device that they can use to alert a designated station when faced with an emergency situation.
Housekeeping personnel are prone to sustain injuries while working on their daily tasks. Address hazards right away to avoid posing additional risk to your staff. These include areas and fixtures that need repair, wet flooring, faulty electrical wiring, and anything that can potentially harm anyone.
When working in groups, your employees will be able to build camaraderie with each other and keep each other safe. Make them accountable for their colleagues’ whereabouts while doing a shift together so they’ll know where everyone is in case of an emergency.
Make sure your employees get enough time to rest during their shifts. Break time and days off are important to keep your staff recharged, healthy, and happy. An overworked staff will be less efficient in responding to emergency situations compared to a well-rested one. Work performance and productivity also improve when your employees are well-taken care of.
Proper lighting, well-designed floor plans, strategically-placed emergency exits, and other features that increase visibility and increases the level of security of your premises help prevent criminal activities from happening.
Employees who work with specialized and potentially dangerous pieces of equipment should receive proper training on how to use, clean, and store them to avoid any accidents. They should also be provided with the right tools and appropriate protective gear if necessary.
Ongoing training and education of your staff including matters relating to security management increase their capacity to identify potentially dangerous situations and address them before they can cause damage to hotel property and injury to anyone in the establishment.
When faced with a potentially dangerous situation, a hotel staff will be able to take conscientious actions when he is confident that he won’t get reprimanded for doing what he thinks is right. Employees should be given a space to air grievances and seek assistance when they feel they need to.
Your workforce will be able to carry out their duties more efficiently when they feel they are safe, secure, and well-taken care of. By following these strategies and being advocates of your hotel staff safety and security, you’ll see improvements not just in the overall security situation of your premises but also in their level of performance.
We at Prosek Security understand the value of safety and security of your employees. Our highly-skilled security experts employ their deep knowledge of the hospitality industry in helping hotels develop comprehensive security plans based on their unique business model and goals.
Get in touch with us and we’ll help you identify what your current security plan is missing and how to address those gaps.